WE ARE ALWAYS HERE TO HELP
If you are not completely satisfied with your purchase, we are pleased to accommodate returns and exchanges within 60 days from the ship date if the seal on the package of the item remains intact and all full sets that have not been worn or tampered with.
 
RETURN POLICY

1. MAY I RETURN MY MHOTONLINE EXTENSIONS WITHOUT CONTACTING YOU OR GETTING AN RMA?
You must contact us prior to sending your return, as the return address may be different from the address your order was originally shipped from. Also, the RMA facilitates tracking of your returned product and expedites your refund. Please note that refunds for merchandise returned without contacting us cannot be guaranteed.

2. WHEN WILL I RECEIVE MY REFUND?
A refund will be provided to the original method of payment after we have received, inspected and confirmed that the returned hair extensions were not opened. All customers must contact us after sending the package back and provide us with the tracking information in order for us to process the refund.
Note: Most financial institutions will take an average of 3-5 business days to process the refund, however, it could take longer. Please allow up to 7 business days for your financial institution to reflect the refund on your statement prior to contacting us. For more information, we recommend to contact your credit card provider.

3. HOW MAY I CONTACT YOU?
You may contact us by e-mail at customerservice@mhotonline.com. The Mhotonline Support team operates seven days a week, 24 hours a day. We always guarantee a response within 24 hours and will be happy to help you!

4. WILL I BE REFUNDED MY EXPRESS SHIPPING COST?
No. We provide free standard shipping for all orders, however, any express shipping costs will not be refunded.

5. HOW CAN I RETURN MY EXTENSIONS?
If you are not completely satisfied with your purchase, we are pleased to accommodate returns and exchanges within 60 days from the ship date if the seal on the package of the item remains intact and all full sets that have not been worn or tampered with. 
You must contact us prior to sending your return, as the return address may be different from the address your order was originally shipped from. Also, the RMA facilitates tracking of your returned product and expedites your refund. Please note that refunds for merchandise returned without contacting us cannot be guaranteed. 
 Note: If the return is not due to quality issues, we will not bear the return shipping cost. In addition, there is a 5% handling fee for refunds.


6. CAN I GET HELP FINDING A BETTER MATCH IN EXCHANGE?
If you need help choosing a better match, please email our Mhotonline Support team at customerservice@mhotonline.com

EXCHANGE POLICY

1. MAY I EXCHANGE MY MHOTONLINE EXTENSIONS WITHOUT CONTACTING YOU OR GETTING AN RMA?
You must contact us prior to sending your exchange, as the return address may be different from the address your order was originally shipped from. Also, the RMA facilitates tracking of your returned product and expedites your exchange. Please note that exchanges for merchandise returned without contacting us cannot be guaranteed.

2. WHEN WILL I RECEIVE MY NEW EXCHANGE?
We will send you the different color hair extensions after we have received, inspected and confirmed that the returned hair extensions were not opened. All customers must contact us after sending the package back and provide us with the tracking information of the set being returned, in order for us to place the order for your exchange.

3. WHY ARE MHOTONLINE EXTENSIONS NON-EXCHANGEABLE IF OPENED?
Human hair extensions are considered a hygienic product. We take matters of hygiene and public safety seriously and do not allow opened items to be returned or exchanged for the safety of all our customers. We are not alone - other hair extensions suppliers do not allow returns or exchanges of opened items for the same reasons.

4. HOW MAY I CONTACT YOU?
You may contact us by e-mail at customerservice@mhotonline.com. The Mhotonline Support team operates seven days a week, 24 hours a day. We always guarantee a response within 24 hours and will be happy to help you!

5. WILL I BE REFUNDED MY EXPRESS SHIPPING COST?
No. We provide free standard shipping for all orders, however, any express shipping costs will not be refunded.

6. HOW CAN I EXCHANGE MY EXTENSIONS?
Please e-mail us at customerservice@mhotonline.com with your order number, and we'll be happy to provide you with our return address.
 

Thanks! Code: MHOTHAIR. Wishing you a happy shopping!