Below FAQ are some common concerns of our clients before purchasing Mhot hair extensions, if you have other questions, please just send it to customerservice@mhotonline.com

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How do I know which color to choose?

Matching your hair extensions is easier than you think! When looking at photos online make sure you brightness is turned all the way up and you do not have a night mode or blue filter on. We do our very best to show the true colors online. If you are unsure on which colour will match you, feel free to send us an email to customerservice@mhotonline.com of your hair taken outside in natural light and we would love to colour match you.

Can I Color My Hair Extensions ?

Yes you can. Because our hair is 100% human hair all collections can be dyed. Just note that you should only use semi or demi permanent hair dye. You should never ever lift the color, only deposit it. You want to keep the hair healthy. Color darker, never lighter.

How do I avoid damaging my hair?

Always treat your Mhot Hair like your own natural hair! Heat protectant sprays and hair oils are a great way to maintain the integrity of your hair when using hair tools. Also, using a lower setting can assist with preventing damage to your natural hair. Avoid dying, toning or altering the hair in any way!

How Can I Color Match My Hair without Opening the Extensions?

You will notice your hair will arrive in two separate hair boxes. The
smaller bundle is your test piece. You can take off the net and test
this piece in your hair.

Do not open the the other bags if you want to return.

My Mhot extensions aren't the right color and I haven't opened the main part of the package, how do I return/exchange?

If you would like to send them back for an exchange or refund, you may do that as long as the security seal has not been broken and they have not been opened or worn, please contact us prior to sending your hair extensions back for full details & address information.
Please write on the outside of the package with a marker "RETURN - NO DUTIES" so they don't get held up in customs. Please also include your order number inside the package. We recommend sending it back with a tracking number as we cannot be held liable for lost or unknown whereabouts of returns or exchanges.

*Note: You may only return or exchange if the item was purchased at full price. If a promotion or discount code was used, we are not able to offer a return or exchange.*

I ordered my item and received it later. When is the last day I can return or exchange my item?

You must submit your request for a return or exchange before the 14th day after delivery. For example if your order was delivered May 1st, you have until May 14th to submit a return or exchange request.

What about shipping and delivery?

Our fulfillment partner fulfills orders within 1 business day (Mon-Fri), a timeline which does not include Weekends or Holidays. Please remember that the delivery of your order is the responsibility of the shipping carrier DHL. Once a package leaves our fulfillment center, you must reach out directly to the shipping carrier selected during checkout to resolve delivery issues. You should have your tracking number ready when reaching out to the shipping carrier.

How long does shipping take?

It will take an additional 1-2 business days to process your order, regardless of the shipping option selected at checkout. We ship Monday through Friday, excluding weekends and holidays. Shipping times will depend on your location.

What is your return and exchange policy?

We are pleased to accommodate returns and exchanges within 60 days on all sets that as long as the security seal has not been broken and they have not been opened or worn, please contact us prior for full details & address information. Good news is that all full sets of Mhot Hair
extensions come with a tester weft. You can take out this piece to determine if the color is a good match.

How long do Mhot Hair extensions typically last?

The lifespan of Mhot hair is anywhere from 12 - 15 months or longer, depending on their usage and how they are cared for and maintained.

Can I curl and straighten my hair extensions?

Just like your own hair, Mhot Hair extensions can be straightened, blow-dried, styled and curled. In order to preserve and extend the lifespan of your Mhot Hair extensions, however, we suggest to always use a heat protectant spray prior to styling your set. Additionally, we recommend to only use a low heat setting of 120C/250F, as anything higher runs the risk of damaging the hair. The reason why we recommend opting for a lower heat setting is because it will prolong the lifespan of your set. While our own hair may be able to handle a high heat setting, our hair is also constantly getting revitalized from the scalp, whereas hair extensions don't get that sort of constant nutrition.

Can my Mhot Hair be dyed?

Our extensions are 100% human hair that have gone through its own dyeing process, and although they were constructed to accept color, we do suggest getting a professional opinion by an experienced colorist. Dyeing may lead to shortening the lifespan of your Mhot hair and
possibly cause damage if not done correctly. We also recommend not lightening or using any bleaching agents. We do not recommend dying our Balayage or Ombre sets as they have been processed multiple times. Due to the processing they have gone through they do not take to dying well. Please keep in mind, that if chosen to dye Mhot hair extensions, it is up to the customers discretion and done at your own risk.

What are seamless clip in hair extensions?

Our newest seamless range utilises the latest technology in seamless weft design to create an ultra discreet, lightweight set. Mhot Seamless range is 20% lighter than our standard laced weft and ultra natural once applied. Their streamline design ensure no bulky wefts and ultimate comfort throughout the day, whilst still providing the same thickness and composition as our standard clip in sets.

Are Seamless hair extensions water resistant?

Yes, Seamless extensions are water resistant. However, we recommend ensuring your extensions don’t come into contact with water for longer than 20 to 30 minutes, like during washing. This is because, over time, water may seep into the base cavities of the silicone weft band. This can make the drying process difficult since silicone is not as breathable as having a fabric base.

What happens if clips come loose or fall off?

In rare cases with clip in hair extensions, the clips can come loose and sometimes even break. Never fear, these can be replaced or re-attached very easily. You will need a needle and thread, scissors and a spare clip if it is broken. Stitch a few notches through the holes in the clips and create a knot to secure them, the more stitches you do through each hole, the more secure it will feel.

Special care tips for Mhot hair extensions?

As is the case with all clip-in extensions, we advise you to care for your Mhots with love. Creating a good routine with your Mhot Hair extensions from the start will help prolong their lifespan. Since they are made from 100% Remy human hair, they can be styled and washed just like your regular hair, however, the more you wash and heat style your extensions, the shorter their lifespan will be, so try to keep washing and product use to a minimum. Keep in mind that unlike your own hair, which receives natural hydration from the oils on your scalp, hair extensions don’t have a natural hydration source. Therefore, keeping them hydrated is key to keeping them shiny and in good condition.

Does heat damage the base of the wefts?

Anything higher may run the risk of damaging the hair, as with any other clip-in extensions. This is because the hair is not being revitalized at the scalp like our own hair is, and over time excessive heat and high temperatures may cause wear and tear to your set, and could potentially loosen the silicone bond with the hair. Generally speaking, heat will not damage the base of the weft unless it is very high. One of the best thing about our extensions? They don’t need to be styled at a high heat temperature any way to see results. Our extensions will curl and straighten with ease using low heat.

What styling temperature is recommended?

When styling your seamless hair extensions with high heat, we recommend setting your tool at 120C/250F degrees or lower.

How to wear your tape in hair extensions?

a. Choose the right color for yourself.
b. Create a horizontal parting line where you want to attach the Mhot weft.
c. Place the weft under a section of hair, press hair onto the tape in weft.
d. Apply second weft directly on top.
e. Sandwich your hair between the first and second wef.
f. Continue the above steps from bottom to top for best volume

Is our tape in method suitable to thin hair?

If you have thin hair, tape in extensions are one of the best hair extension choices for you. Clips will be too bulky and may cause balding long term on those who have super fine hair. With tape ins your hair is protected from damage and breakage.

How to care your tape in hair extensions?

a. Use a high quality sulphate free shampoo & conditioner.
b. Apply a deep conditioning treatment 1-2 times a week.
c. Always braid your hair extensions before bed.
d. Use a hair extension safe brush to remove any knots & tangles.
e. Keep Heat styling to a minimum & always use low/medium temp settings.
f. Use a silk pillowcase to protect your extensions from matting & breakage.

Will the tape in method damage my hair?

If properly installed and maintained, this method will not damage your hair. It is 100% remy and there are no chemicals or tools used. Please work with a trained professional experience in tape in application to ensure that the product will work properly zero damage.

Unable to find satisfactory answers? Contact support.